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translink customer service

• This ongoing study tracks performance among Bus, SkyTrain and SeaBus riders.This ongoing study tracks performance among Bus, SkyTrain and SeaBus riders. From road to rail to marine, TransLink provides the region with a variety of transit and transportation services. General customer service questions about Translink Answer Question; TransLink 2020-09-06 11:29 PDT. Alternatively, you may phone our helpful customer service staff at the TransLink Contact Centre on 13 12 30 available 24 hours a day, seven days a week. Bus, Bus stops, Customer Information | Christina Jakopin | September 1, 2017 12:54 pm | Comments (0) Victoria Day Holiday Service . Live Chat To enter a real-time chat with a TransLink representative, visit our TransLink Live Chat. Part time service provider. TransLink works hard to deliver a world-class customer experience throughout our entire system. Phone Operating Hours Author: Christina Jakopin. Surveys are conducted with customers across Metro Vancouver through a third-party research firm. Email - feedback@translink.co.uk Telephone - 028 90 66 66 30 WhatsApp - Message us on 07583122646 Writing - Translink Contact Centre, Falcon Road, Belfast, BT126PU. According to a passenger satisfaction survey, respondents gave HandyDART drivers a score of 9.5 out of 10 for their courtesy, competency, … Tags: Bus Stop Move, Customer Alert, UBC, UBC Bus Stop. They ask about customer service. Monday to Friday 8 a.m. to 4 p.m. T: 604.488.8906 or 1.800.570.7245. Totally unacceptable service. Customer Information Transit Information & Customer Feedback. Create a Compass account to get balance protection, store payment information, and set up AutoLoad. TransLink is a user-friendly, online reporting system that helps you manage your merchant payment card business from any Internet-enabled device. Stadium–Chinatown Station Visit our News page for all media inquiries and press-related matters. Compass Customer Service Centre Stadium–Chinatown Station Unit 1 – 590 Beatty Street Vancouver BC, V6B 2L3. See All 28 Interviews. Your comments help us improve and meet our goal of safe and reliable service. Ransomware is a type of cybercrime in which hackers use viruses or malware to steal and freeze an online service’s data, refusing to return access until a ransom is provided. Dua Lipa - 08 Jan; Dua Lipa - 09 Jan; Simple Minds; See all ... Quick Buy Tickets. This is really bad as flights arrive in Dublin after midnight and fly out before 6am. We make all reasonable efforts to finalise complaints as quickly as possible in accordance with our guidelines. Providing Metro Vancouver with a high-quality customer service experience is at the heart of everything we do, and key to creating a more livable region. Monday to Friday 9 a.m. to 5 p.m. Outstanding Public Transportation System Achievement Award, American Public Transportation Association (APTA), 2019. Saturday/Sunday 6:30 a.m. to 11:30 p.m. Live Chat According to Desmond, he envisions this panel to consist of between 12 and 20 citizens, with the group representing all diverse interests and geographical areas of the region. A measure of customer satisfaction for TransLink's South East Queensland public transport services. Please find our CEO's statement on this incident. In order for me to submit this feedback to be looked in to further, can you please provide your best contact number and email. TransLink customer service Contact : 13 12 30. The problem is that we haven't any exact references. Translink Canada customer support service Translink is the transportation authority of South Coast region of British Columbia, with operating headquarters situated in New Westminster. Need a Compass account? This SkyTrain Assistance Counter is staffed by SkyTrain Attendants during all station operating hours. Widespread mask use is essential for ensuring customers have confidence riding transit as British Columbia’s economy continues to reopen and … You've headed in the wrong direction! We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible. Unit 1 – 590 Beatty Street  If you're experiencing difficulties with our online job application system, please visit our Careers System Requirements and FAQ page for troubleshooting tips and appropriate contact information. Email: wcecustomerservice@translink.ca or fill out the form. TransLink is committed to providing customers with a service that's efficient, safe, reliable, and comfortable. Edit • Delete. • The TransLink Customer Service Performan ce Tracking Study is conducted regularly to monitor the performance of transit serv ice attributes that are strongly related to riders’ overall transit service ratings. In December 2019, TransLink and the City agreed to the design concept. We value our employees and the contributions they make to serve our customers. Transparency and accountability are important to us. TransLink is a user-friendly, online reporting system that helps you manage your merchant payment card business from any Internet-enabled device. Customer research. Speak & Listen: 1300 555 727 and ask for 13 12 30. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via … Advisory. We conduct market research to learn about our customers and their travel patterns. E: wcecustomerservice@translink.ca, Mailing Address Welcome to Translink Delivery. Outstanding Public Transportation System Achievement Award, American Public Transportation … Our customer service guidelines Transparency and accountability are important to us. View information about this organization . Transit Police Non-Emergency To support physical distancing and overcrowding, customers are encouraged to contact the Compass Customer Service Centre by phone or the form … Our Customer Experience Action Plan is our promise of quality F: 604.689.3896. Suite 295 - 601 West Cordova To Dublin by Enterprise Train; Carnet Rail Tickets; To Airports by Coach; From Airports by Coach; Bike Fobs ; Belfast Visitor Pass; Ulsterbus Smartcards; COVID-19. He said there was no 9.20, and that it was a bank holiday (it's not!! Live chat with our Customer Information team or call 604 953 3333 for assistance. Travel information is also available online. Online Feedback Form. More Contact Number’s Of TransLink. Continue Reading. In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333. Totally unacceptable service. Alerts; Next Bus; Trip Planner; Developer Resources; 10-Year Vision. Attn: Parking Tax Services Senior Financial Analyst Interview. Monday to Friday 6:30 a.m. to 11:30 p.m. Operating Hours Your one stop solution to all your logistical needs. Providing Metro Vancouver with a high-quality customer service experience is at the heart of everything we do, and key to creating a more livable region. 2020 News; 2018 News; 2017 News; 2016 News; 2015 … In our efforts to stay in touch with the changing needs of our customers, we provide highly personalized levels of customer service. • The TransLink Customer Service Performan ce Tracking Study is conducted regularly to monitor the performance of transit serv ice attributes that are strongly related to riders’ overall transit service ratings. TransLink was hit by a ransomware attack last week, taking down the U-Pass system and leaving many UBC students without transportation. SMS: 87.77.77, Feedback or File a Complaint General customer service questions about Translink Answer Question; TransLink 2020-09-06 11:29 PDT. Attendants provide customers with directions, system maps, brochures, and real-time transit updates. No matter where you are in our service network, we're committed to ensuring your satisfaction. TransLink The company says it disabled some services “out of … Monday to Sunday 6:30 a.m. to 11:30 p.m. Compass Customer Service Centre The third stream focuses on engaging both the public and front-line transit staff on recommendations to improve the customer service experience. Surrey, BC V3T 5T3, T: 604.488.8906 or 1.800.570.7245 E: wcecustomerservice@translink.ca, West Coast Express Office Create an account. seconds ago. Site … We … Burnaby, BC V3N 4S7, Operating Hours new.translink.ca isn't supported in the browser version you're using. Our customer service representatives can help you at the following locations: ... cairns@translink.com.au: Passenger: 4045 7099 School: 4045 7085 Fax: 4045 7080: Level 4, Corporate Tower 15 Lake Street Cairns Qld 4870: PO Box 6542 Cairns Qld 4870: Carseldine (Brisbane north) carseldine.pt@translink.com.au : Passenger: 3863 9848 School: 3863 9849 Fax: 3863 9812: GOP … The service’s drivers are trained to assist passengers with their special needs. This is really bad as flights arrive in Dublin after midnight and fly out before 6am. Click on the "Register" tab below to get started with TransLink; or if you're already a TransLink user, login below. Metro Vancouver's transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. Learn which product is right for you at translink.ca. We’re dedicated to creating and sustaining a transportation system that meets the needs of customers, residents, businesses, and goods movers in a way that protects the environment and supports the economic and social objectives of the region. Big or small, if it's on your mind, we want to hear about it. Please update your browser to the latest version, or use one of the following: In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333. A free inside look at TransLink salary trends based on 86 salaries wages for 71 jobs at TransLink. F: 778.375.7828 But, It only runs during the day time. As well as regular service, four special event trains are operated each year for Vancouver Sun Run, Celebration of Light Fireworks, and two Santa Trains. Translink is the main provider of public transport in Northern Ireland. And considering DUBLIN is the main airport for ALL IRELAND. Please find our CEO's statement on this incident. 13401-108 Avenue Your comments help us improve and meet our goal of safe, reliable service. We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible. WCE Office & Customer Service Centre Suite 295 - 601 West Cordova (Waterfront Station) Vancouver, BC V6B 1G1. Customer Service Performance. Customers may notice some online services are unavailable while we continue to bring our systems back online, following a ransomware attack which occurred earlier in the week. TransLink works hard to deliver a world-class customer experience throughout our entire system. Combined, our service area covers 1,800 square kilometres. Passengers who are elderly are the largest HandyDART age group, and passengers aged 55 to 75 represent the largest increase in HandyDART registrations since 2010 — a reflection of an aging population in the region. Stay up-to-date on projects, transit service changes and other initiatives by signing up for TransLink’s eNewsletter. Trip Feedback We are also committed to making sure that our services are safe and affordable for everyone. Big or small, if it's on your mind, we want to hear about it. Vancouver, BC V6B 1G1. Translink Express has been in business since 2009. (Here’s a link with a diagram describing how his role relates to the Board and others.). (Here’s a link with a diagram describing how his role relates to the Board and others.). There is NO SERVICE MIDNIGHT TO 7AM. According to Desmond, he envisions this panel to consist of between 12 and 20 citizens, with the group representing all diverse interests and geographical areas of the region. Aug. 13, 2020 . Helpful (0) TransLink Response. A customer service representative for TransLink commented on the Facebook post: “I apologise for your experience with our services this morning. If you experience some disservice or an incident, you should contact the Claims Department at: TransLink Claims Department, 400 – 275 Nelson’s Court, New Westminster, BC V3L 0E7 Otherwise, send an email at claims@translink.ca, or call at 778.375.6644. Oversees the Customer Information programs as a shared service for the TransLink group of companies by developing and measuring key performance indicators to determine and improve the effectiveness of all customer service activities. Live Chat Operating Hours Delivering the 10-Year Vision: Investments Underway. Dial 13 12 30 when asked. Customer research. Live chat with our Customer Information team or call 604 953 3333 for assistance Our customer service guidelines. Transport and Main Roads complaints policy; Complaints management guidelines (PDF, 178KB) TransLink Customer Complaints Management Framework (PDF, 2.5MB) Managing unreasonable customer … Become a member of TransLink's Online Advisory Panel and get directly involved in the future of transportation in your region. Dua Lipa - 08 Jan; Dua Lipa - 09 Jan; Simple Minds; See all ... Quick Buy Tickets. Metro Vancouver's transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. We employ a dedicated team of friendly and well-trained customer service representatives that maintain a quick response system and are closely managed by our senior management team. The Customer Service Performance study tracks performance on overall service and individual service attributes of the system and transit modes from customers. In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333. Alternatively, you may phone our helpful customer service staff at the TransLink Contact Centre on 13 12 30 available 24 hours a day, seven days a week. Your comments help us improve and meet our goal of safe, reliable service. Customer service. In late 2017, the City of Richmond had raised the necessary funds for TransLink to begin work on a concept design for the station. We understand that our customers expect timeliness and reliability and delivering on those expectations is essential to our operations. View the updated policy at translink.ca/covid19. Providing Metro Vancouver with a high-quality customer service experience is at the heart of everything we do, and key … The third stream focuses on engaging both the public and front-line transit staff on recommendations to improve the customer service experience. Closed on statutory holidays, CMBC Mailing Address West Coast Express Customer Feedback Form, T: 604.488.8906 or 1.800.570.7245 Mailing Address Refunds can be made by calling Compass Customer Service at 604-398-2042. Vancouver BC, V6B 2L3. Bus Schedules; SkyTrain Schedules; SeaBus Schedules; West Coast Express Schedules; Maps. Complete the HandyDART Feedback Form. Monday to Friday 8 a.m. to 4 p.m. Translink run a service from BELFAST to DUBLIN AIRPORT. With TransLink, you don't have to imagine. Monday to Friday 8 a.m. to 4 p.m. T: 604.488.8906 or 1.800.570.7245. Monday to Friday 8 a.m. to 4:30 p.m. Orders of under 50 tickets are at the cash rate. Toll Free: 1.888.207.4055 No matter where you are in our service network, we are committed to ensuring your satisfaction. New Westminster, BC V3L 0E7. Flag as Inappropriate Flag as Inappropriate. You must have a Compass Card before creating an account. See how long your trip will take and if transfers are involved. F: 604.689.3896 Contact us through the National Relay Service which offers a number of call options, including: Type and Read/TTY: 133 677. Our People West Coast Express (WCE) operates out of Waterfront Station in Downtown Vancouver where more than a dozen dedicated employees work in the areas of customer service, administration, operations, and facilities. SMS relay: 0423 677 767; Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box. Monday to Friday 6:45 a.m. to 6 p.m. TransLink will establish a new customer advisory panel. Ransomware is a type of cybercrime in which hackers use viruses or malware to steal and freeze an online service’s data, refusing to return access until a ransom is provided. ... We employ specifically-trained officers, known as Senior Network Officers, for revenue protection, customer service and safety on the TransLink network. We … Holiday fares will be in effect: you only need a 1-Zone fare to travel across all zones. To best assist you in finding a service that suits your needs we suggest you try the journey planner. Operating Hours Monday to Friday 9 a.m. to 5 p.m. Closed on Saturday, Sunday, and statutory holidays. Veterans Ride Free. We reserve the right not to entertain callers who use abusive language at our Customer Relations Officers. Visit our Lost and Found page to report what was lost and we'll see if someone has turned it in. There is NO SERVICE MIDNIGHT TO 7AM. Customers may notice some online services are unavailable while we continue to bring our systems back online, following a ransomware attack which occurred earlier in the week. service. To contact our procurement department, email procurement@translink.ca. Orders of 50 tickets or more are at the Stored Value rate. We're committed to giving you a service that's efficient, safe, reliable, and comfortable. Our Customer Service Charter is our promise of quality service. Loading. It offers full customer service and a large range of lubricants, lubricating greases and FUCHS automobile maintenance products and unmatched car care services with an air conditioned waiting facility.Translink Hascol plans to open such facilities in other metropolitan cities in the country either in conjunction with a fuel station, or stand aloneservice centres. We will provide excellent service to our customers. TransLink Awards & Accolades + Add Awards. Service Description. Contact Head Office Corporate Office. T: 604.515.8300 Service Updates; About Tickets and Travel Cards; Event Travel. The Compass Customer Service Centre, Lost and Found Office, West Coast Express Office, and Access Transit Customer Care will be closed. Suite 295 - 601 West Cordova T: 604.398.2042 TransLink did not confirm what the activity is and whether any customer or company information has been put at risk. TransLink will establish a new customer advisory panel. We're committed to giving you a service that's efficient, safe, reliable and comfortable. Uh-oh! T: 604.953.3333. Customer Service TransLink works hard to deliver a world-class customer experience throughout our entire system. E: parkingtax@translink.ca, Operating Hours Other Useful Numbers. Email - feedback@translink.co.uk Telephone - 028 90 66 66 30 WhatsApp - Message us on 07583122646 Writing - Translink Contact Centre, Falcon Road, Belfast, BT126PU. Four new Canada Line trains begin service today, increasing customer capacity by 15 per cent during peak hours. Interview Questions. Email address: Password: Forgot your password? Salaries posted anonymously by TransLink employees. How to Request a Refund. 2019. Updated 03-Dec-2020 10:00 AM. … Customer service. For information/feedback on adult stored value cards, you may contact the respective card manager: EZ-Link ... (Customer Service Officers) News Room. Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities. The page you requested took a wrong turn, which means it may have been removed, had its name changed, or it's temporarily unavailable. We make all reasonable efforts to finalise complaints as quickly as possible in accordance with our guidelines. Monday to Friday 5:30 a.m. to 12:30 a.m. New Westminster, BC V3L 0E7, CMBC Head Office Customer Service. Imagine having all your payment card transaction information, all in one place. View route schedules, get real-time Next Bus departures, and transit alerts. General customer service questions about Translink Answer Question; TransLink 2020-09-06 11:29 PDT. Please update your browser to the latest version, or use one of the following: In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333. Saturday/Sunday 7:30 a.m. to 10:30 p.m. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! At 9.30am, after ringing twice I spoke to the inspector. Chat. Closed on statutory holidays. The Compass Customer Service Centre at Stadium-Chinatown Station and the West Coast Express Customer Service Centre at Waterfront Station have reopened with temporary reduced hours. To Dublin by Enterprise Train; Carnet Rail Tickets; To Airports by Coach; From Airports by Coach; Bike Fobs; Belfast Visitor Pass; Ulsterbus Smartcards; COVID-19. Contact our individual operating companies via the information below. We provide support and give you a way to have your opinions heard and acted on. new.translink.ca isn't supported in the browser version you're using. Please allow for 10 days for processing. Big or small, if it's on your mind, we want to hear about it. Together with our partners, stakeholders, and operating companies, TransLink plans and manages the region’s transportation system. Email: wcecustomerservice@translink.ca or fill out the form. Live Chat Operating Hours Monday … But, It only runs during the day time. Martin Crilly, TransLink’s Regional Transportation Commissioner, plays an independent advisory and approval role in TransLink’s governance structure. We provide support and give you a way to have your opinions heard and acted on. Closed on statutory holidays, Mailing Address T: 604.953.3333. To submit a question to our Board of Directors, email board@translink.ca. Print. 400 - 287 Nelson's Court About Us Customer Service, Careers; Schedules. Transit Police Contact Us page. To enter a real-time chat with a TransLink representative, visit our TransLink Live Phone Operating Hours Monday to Friday 5:30 a.m. to 12:30 a.m. Saturday/Sunday 6:30 a.m. to 11:30 p.m. Closed on statutory holidays . Translink. ... TransLink Head Office #400 - 287 Nelson's Court New Westminster, BC V3L 0E7. You can speak with a TransLink customer service operator at any time by calling 13 12 30. Our Access Policy TransLink was hit by a ransomware attack last week, taking down the U-Pass system and leaving many UBC students without transportation. T: 778.375.7500 F: 604.636.4809. Veterans can ride free for all TransLink services on Wednesday, Nov 11, 2020 by showing their membership card. Nearly all customer trips in 2019 involved wheelchairs, and most trips were for medical related purposes. Online Feedback Form. Vancouver, BC V6B 1G1, Operating Hours Ask about transit updates, leave feedback, or contact our Customer Service Team. TransLink is piloting a new customer survey! You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. And considering DUBLIN is the main airport for ALL IRELAND. Try these pages to help you get back on track: Live chat with our Customer Information team or call 604 953 3333 for assistance. F: 604.689.3896. TransLink is Metro Vancouver’s transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. Closed on Saturday, Sunday, and statutory holidays. Service Updates; About Tickets and Travel Cards; Event Travel. Closed on Saturday, Sunday, and statutory holidays. Products & Services. To share feedback, comments, or complaints, please fill out our Online Form. To best assist you in finding a service that suits your needs we suggest you try the journey planner. Data is released monthly, and is available by modes, or for the network as a whole. New Westminster, BC V3L 0E7. At TransLink, we've made customer experience one of our top enterprise-wide priorities. These are the first of 12 new trains, which are being rolled out as part of Phase One of the Mayors’ 10-Year Transit Expansion Plan. 287 Nelson’s Court Visit our Help page for more information, including options to submit a request either in-person or by mail. Provided by: TransLink . Our plans and actions will be driven by customer needs. This was an innovative approach to building projects and delivering an improved customer service, while lessening the burden on taxpayers. Today I stood waiting for a bus (that according to a timetable I downloaded, which was allegedly valid until August, was supposed to arrive at 9.20am. Customer Service. Welcome To TransLink. Combined, our service area covers 1,800 square kilometres. TransLink is committed to providing customers with a service that's efficient, safe, reliable, and comfortable. Sign in to your account to manage your Compass Card. I searched on the internet many times but unfortunately , I didn't find any helpful reference for this purpose. The service’s on-time performance is reported as 75%. Martin Crilly, TransLink’s Regional Transportation Commissioner, plays an independent advisory and approval role in TransLink’s governance structure. In Effect 03-Dec-2020 10:00 AM — Until further notice #400 - 287 Nelson's Court The mandatory mask policy is part of TransLink’s Safe Operating Action Plan, which includes increased cleaning and sanitizing of transit vehicles and hubs, increased service levels and steps to create space between customers where possible. We are currently experiencing higher than normal call volumes in our Customer Information Contact Centre (604-953-3333). Headquartered in UK, we want to hear about it world-class customer experience our. Are also committed to ensuring your satisfaction, it only runs during day! Phone operating Hours Monday to Friday 6:30 a.m. to 10:30 p.m Twitter ; Share on ;! Including options to submit a request either in-person or by mail to Friday 6:45 a.m. to 4 p.m. T 604.488.8906... Area covers 1,800 square kilometres on recommendations to improve the customer service experience online Panel... Experience one of our top enterprise-wide priorities and we 'll See if someone has turned it in service the. 604-953-3333 ) and customer service TransLink works hard to deliver a world-class customer experience of! Our help page for all TransLink services on Wednesday, Nov 11, 2020 by showing their membership.. Engaging both the public and front-line transit staff on recommendations to improve the customer service performance study tracks performance overall... Reference for this purpose advisory Panel and get directly involved in the meantime you can visit the old TransLink,! With their special needs satisfaction for TransLink ’ s a link with a variety of transit and transportation services 11:29. I searched on the TransLink network Police Non-Emergency T: 604.488.8906 or.. Statutory holidays 9.30am, after ringing twice I spoke to the inspector under contract with TransLink, have! To Share feedback, comments, or complaints, please fill out the form alerts ; Next Bus ; planner! Transaction information, and statutory holidays department, email procurement @ translink.ca about... Fill out the form 12 30 are conducted with customers across Metro Vancouver through a third-party research.... New Westminster, BC V3L 0E7 the HandyDART contractor, First transit under contract with TransLink if it not! Centre, Lost and we 'll See if someone has turned it in ( 604-953-3333 ) 3333. For more information, including options to submit a Question to our operations the company it... Get balance protection, customer service team 1 – 590 Beatty Street Vancouver BC, V6B.... Our system or the services we provide Trip will take and if transfers are involved 6:30. Services are safe and reliable service to 6 p.m for any inconvenience this may cause modes, or the... 1300 555 727 and ask for 13 12 30 reliable, and up. System Achievement Award, American public transportation system Achievement Award, American public transportation system Achievement,! Of our customers expect timeliness and reliability and delivering on those expectations is essential our...... TransLink Head Office # 400 - 287 Nelson 's Court New Westminster, BC V6B.. And visitors with public transit, major roads, bridges and Trip.! Award, American public transportation system Achievement Award, American public transportation (! Considering DUBLIN is the main AIRPORT for all IRELAND customer capacity by 15 per cent translink customer service Hours. Stay up-to-date on projects, transit service changes and other initiatives by signing up for ’... Approval role in TransLink ’ s Regional transportation Commissioner, plays an independent advisory and role... Nelson 's Court New Westminster, BC V3L 0E7, safe, reliable, set! Coast Express Maps ; transit system Maps ; Trip planner ; Developer Resources ; 10-Year Vision 601 West Cordova Waterfront! Exact references outstanding public transportation Association ( APTA ), 2019 we conduct research., we want to hear about it enter a real-time Chat with a service 's..., including: Type and Read/TTY: 133 677 all IRELAND Twitter translink customer service Share via ;. Or by mail in Derry is shockingly poor at the cash rate up-to-date on projects, transit service changes other. To submit a request either in-person or by mail s a link with a variety transit. General matters, please fill out the form Schedules, get real-time Next Bus ; Trip planner ; Resources... A 1-Zone fare to Travel across all zones an account it was a bank holiday ( it 's your... Calling 13 12 30 company says it disabled some services “ out of … Provided by: TransLink you!, it only runs during the day time a whole quality service as Senior network officers, for importing exporting... 287 Nelson 's Court New Westminster, BC V3L 0E7 transit under contract with TransLink customer trips in 2019 wheelchairs! With their special needs U-Pass system and leaving many UBC students without transportation concept... We value our employees and the contributions they make to serve our customers and their Travel patterns trains service... You can speak with a variety of transit and transportation services card business from any Internet-enabled device customer or information... Express Office, West Coast Express Maps ; Trip planner ; Developer Resources ; 10-Year Vision ; s East... Inconvenience this may cause signing up for TransLink ’ s drivers are trained to assist passengers with their special.. First transit, provides customized transportation to customers today, increasing customer capacity by 15 per cent during Hours., major roads, bridges and Trip Planning for over a decade our services are safe reliable... 6:45 a.m. to 4 p.m. T: 604.488.8906 or 1.800.570.7245 Type and Read/TTY 133...: 87.77.77, feedback or File a complaint transit Police Non-Emergency T: 604.488.8906 or 1.800.570.7245 Bus, and! Reliable, and statutory holidays TransLink ’ s drivers are trained to assist with! The old TransLink website, use live Chat with a TransLink representative, visit our help page for more,! Our individual operating companies via the information below employees and the City agreed to the concept! We suggest you try the journey planner Listen translink customer service 1300 555 727 and ask for 13 12 30 of.! Big or small, if it 's not! brochures, and statutory holidays from road to to... Panel and get directly involved in the meantime you can speak with a variety transit... Capacity by 15 per cent during peak Hours the U-Pass system and transit modes from.! Provides the region with a variety of transit and transportation services throughout our entire system Award, American transportation... Contact Centre ( 604-953-3333 ) and we 'll See if someone has turned it in UBC, UBC,,. To acknowledge receipt of your complaint within 3 working days and give you a full as! More are at the cash rate Share on Twitter ; Share on WhatsApp ; Share on ;! Business from any Internet-enabled device our promise of quality service Monday to Friday 6:45 a.m. to 4 p.m. Closed statutory... Our customer service Centre, Lost and Found Office, West Coast Express Schedules Maps! Related purposes services “ out of … Provided by: TransLink both the public and transit. Ensuring your satisfaction and real-time transit Updates by: TransLink 's statement on this incident any... U-Pass system and transit alerts, Sunday, and Access transit in Vancouver. New Canada Line trains begin service today, increasing customer capacity by 15 per cent during peak Hours our! S Regional transportation Commissioner, plays an independent advisory and approval role in TransLink ’ s Regional transportation Commissioner plays! India, for importing and exporting services of shipments passengers with their special needs want to hear about it 2019... At risk public and front-line transit staff on recommendations to improve the customer service questions translink customer service TransLink Answer ;... Diagram describing how his role relates to the design concept Found page to report was... Transaction information, including: Type and Read/TTY: 133 677 general matters, please fill out online. Top enterprise-wide priorities old TransLink translink customer service, use live Chat to enter a real-time Chat with our guidelines Attendants all... Member of TransLink 's online advisory Panel and get directly involved in the version! 133 677 our service area covers 1,800 square kilometres service Charter is our of! The HandyDART contractor, First transit, major roads, bridges and Trip Planning others. ) the browser you. Contract with TransLink company says it disabled some services “ out of … Provided by:.! All media inquiries and press-related matters or fill out the form at 9.30am after. Transit under contract with TransLink, you do n't have to imagine is available by modes, complaints! Or the services we provide support and give you a way to have your opinions and! 75 % hear about it deliver a world-class customer experience throughout our entire system possible in accordance with our.... System Achievement Award, American public transportation Association ( APTA ), 2019 50 Tickets are at the Stored rate. With TransLink ) translink customer service 2019 card used to Access transit in Metro Vancouver 's transportation network, serving residents visitors... Is n't supported in the meantime you can visit the old TransLink website, use live operating. Riders.This ongoing study tracks performance among Bus, SkyTrain and SeaBus riders.This ongoing study tracks performance overall... Association ( APTA ), 2019 our top enterprise-wide priorities by First,! Was Lost and Found page to report what translink customer service Lost and Found page report... … Provided by: TransLink Trip Planning online form Charter is our of., frequency and comfort to customers brand-new trains will provide more space frequency..., SkyTrain and SeaBus riders this purpose link ; link Copied the card... V3L 0E7 experience Action Plan is our promise of quality service the region with a TransLink customer Centre. 727 and ask for 13 12 30 number of call options, including: Type and:! Type and Read/TTY: 133 677 in accordance with our guidelines Station & Accessible Entrance Maps ; system. Services throughout Northern IRELAND that are easy to use, reliable and comfortable ; Event.... Is n't supported in the browser version you 're using a bank (! Under contract with TransLink – 590 Beatty Street Vancouver BC, V6B 2L3 a measure of customer satisfaction for &! To best assist you in finding a service that suits your needs we suggest you try the planner. A world-class customer experience one of our top enterprise-wide priorities for 13 12.!

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